07 Sep Pre Order Shipping
Thank you for showing your interest in ET Scooter and thank you for making payments for the sample. We have been receiving number of emails everyday with the message of not receiving the bike. We have already shipped all the samples which customers paid before August 30th. There are few orders which were placed after September 1st that has not been shipped yet.
The actual weight of the package is 25kgs but the cubic weight which shipping company calculated baed on was 50kgs. Our factory is located in Shenzhen and all the bikes were shipped out from Hong Kong.
We have already shipped out all the bikes which were ordered before August 30th and have already started receiving the confirmation from customers for its delivery. For people who have not received the bike yet, we request you to kindly wait till September 12 and we are sure the bike will be delivered to your doorstep by them.
Some of our buyers have filled complaint with paypal for not getting the bike, we have no problem with that. We want our customer to feel secure. For people who have not paid us using paypal and still want some piece of mind, you can email us at email@example.com and we can send you the bank statement copy along with out business license to make you feel like this is not a scam or anything.
We personally feel very sorry about the delay in the shipping but there were many factors like : new model with new battery and we needed the right certification for that.
Please wait till September 12 and your bike will be delivered at your doorstep.
About the tracking numbers that are not working : The bikes were shipped from Hong Kong to the nearest base of your city, where the shipping company will get the custom clearance and it will be shipped directly to your doorstep from there. For people whose tracking number is not working right now : you will not have to pay any taxes/customs as our shipping agent will take care of it.
Again, we are very sorry for the delay and please dont let this affect our future business relationship.
ET Smart Scooter